FAQ
Welcome to Ferriano , where fashion and empowerment meet. Here you'll find answers to all your questions about our online store, shipping, returns, and our community of retail boutiques.
How long does it take for my order to arrive?
It depends on the type of shipment:
- Fullfillment orders (direct management by the platform, Amazon, MercadoLibre, etc.): 24 to 48 hours .
- Orders shipped from our warehouse: 5 to 7 business days throughout Mexico .
Do you ship internationally?
We currently only ship within Mexico , but we are working to expand into new markets.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location. Shipping is free on orders over a certain amount .
Can I track my order?
Yes! You'll receive an email with your tracking number once your order has shipped.
Are the products I see in the online store the only ones available?
Our official Ferriano.com store offers only the current collection . If you're looking for discounted previous collections, you can find them on our partner marketplaces like Amazon and Mercado Libre .
Do you restock out-of-stock products?
Our designs are limited edition , so if an item sells out, it may not be available again . We recommend subscribing to our newsletter or following us on social media to stay up-to-date on new releases.
Can I exchange or return a product?
Yes, we accept exchanges within 7 days of receiving your order, as long as the garment is in perfect condition and includes tags . We do not accept cancellations once the product has been shipped.
How can I get a discount on my first purchase?
Subscribe to our newsletter and receive a 10% discount on your first purchase at Ferriano.com .
Do you have any special promotions?
Yes, we have exclusive discounts on key events such as Hot Sale, Buen Fin, Black Friday and Cyber Monday .
I own a boutique, can I sell Ferriano?
Yes! At Ferriano, we offer a B2B distribution program that allows boutiques to sell our garments at exclusive prices.
Become a Ferriano Distributor | Exclusive Fashion for Boutiques
How can I register as a boutique?
Register in our store as a B2B customer by filling out the form at this link.
Become a Ferriano Distributor | Exclusive Fashion for Boutiques